Hörgeräte Probleme!? 5 Schritte zur Fehlereingrenzung | MySecondEar

Hearing aid problems! 5 steps to isolate the fault

Hearing aids are an indispensable support in everyday life for many people. They make it possible to take part in conversations again and hear sounds that would not be audible without them. But what should you do if your hearing aid is faulty? In this article, we will go through the steps that can help with hearing aid problems.

Step 1: Check the smartphone connection

If the hearing aid is connected to a smartphone app, the first thing to check is whether it is connected. If the device is recognized, check that the volume controls are working and what signals are being output. If there are problems with the connection, it may be helpful to re-pair the hearing aid or reinstall the app.

Step 2: Check for cable wobble and defects

If there is no sound coming from the hearing aid or it is not clear and there are noises such as humming, hissing or distortion, the device should be checked for cable wobble. It is advisable to replace the left and right speaker units to isolate the problem. If the problem persists, there may be a defective receiver unit.

Step 3: Check for contamination

If the hearing aid still does not emit any sound, the shields should be checked for contamination and replaced if necessary. Cerumen filters should also be checked for contamination and replaced if necessary. It is important to ensure that you use the right wax system for your hearing aid.

Step 4: Check the charging option

If the hearing aid is battery-operated, new batteries should be inserted regularly. If the hearing aid has a charging station, this should be checked for functionality. It can be helpful to briefly swap the right and left slots to limit problems. The cable and plug should also be checked for looseness.

Step 5: Order a repair

If the hearing aid is still faulty despite all the checks, a repair should be ordered. At MySecondEar, you can order a repair via the email address service@mysecondear.de with the corresponding fault diagnosis and contact details. Existing customers also have the option of using a loaner device so that they can continue to hear well during the repair.

In summary, it is important to take a systematic approach to hearing aid problems and follow various steps to find the cause of the defect. Depending on the type of hearing aid, there may be different sources of error. It is advisable to carry out a few checks yourself first before ordering a repair. If you still cannot find a solution, you can contact customer service and, if necessary, make use of the loan device service. However, with careful fault diagnosis and the right approach, you can solve many problems with hearing aids yourself.